{"id":22729,"date":"2025-09-10T13:22:38","date_gmt":"2025-09-10T13:22:38","guid":{"rendered":"https:\/\/what.digital\/?page_id=22729"},"modified":"2026-04-23T13:57:50","modified_gmt":"2026-04-23T13:57:50","slug":"service-agreement","status":"publish","type":"page","link":"https:\/\/what.digital\/wordpress\/service-agreement\/","title":{"rendered":"Service Agreement"},"content":{"rendered":"<div id=\"block_450e7c02dbea6cdc508a9285c0f6d86c\" class=\"hero-screenshots hero-screenshots--colourfull-bg relative alignfull overflow-hidden mb-3 sm:mb-6 sm:pb-15 l-block\">\n  \n    <div class=\"relative bg-black-700\">\n\n          <div class=\"bg-black-900 z-40 h-full w-[81px] absolute top-0 left-0 border-r border-black-700 hidden lg:block\"><\/div>\n        <div class=\"hero-with-team-photos__small-triangle w-[81px] h-[81px] bg-black-900 absolute bottom-[-80px] left-0 hidden lg:block\"><\/div>\n    <div class=\"absolute top-0 right-0 z-20 w-full h-full hero-shadow--colourfull\"><\/div>\n    <div class=\"absolute top-0 right-0 z-20 w-full h-full hero-shadow-colourfull-second\"><\/div>\n    <noscript><img decoding=\"async\" class=\"absolute top-0 right-0 z-10 object-cover w-full md:h-full sm:w-auto sm:object-unset no-repeat\" src=\"https:\/\/what.digital\/wp-content\/themes\/what\/assets\/img\/content\/bg-colourfull.png\" alt><\/noscript><img decoding=\"async\" class=\"absolute top-0 right-0 z-10 object-cover w-full md:h-full sm:w-auto sm:object-unset no-repeat lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt data-src=\"https:\/\/what.digital\/wp-content\/themes\/what\/assets\/img\/content\/bg-colourfull.png\" loading=\"lazy\">\n\n          <div class=\"absolute right-0 sm:h-[150px] z-20 w-1\/2 bg-white bottom-0\"><\/div>\n    \n    <div class=\"relative l-wrap l-wrap--with-sidebar\">\n      <div class=\"absolute left-[-200px] sm:left-[120px] top-0 h-full z-0 hero-with-team-photos__triangle bg-[#151515]\"><\/div>\n      <div class=\"gap-5 xl:gap-0 md:grid grid-cols-24\">\n        <div class=\"relative z-20 md:col-span-13 lg:col-span-13 \">\n          <div class=\"flex items-center h-full\">\n            <div class=\"py-7 lg:py-7 xl:py-12\">\n                              <h3 class=\"mb-4 sm:mb-7 c-title c-title--small-hero\">\n                  <span>Service agreement<\/span>\n                <\/h3>\n                                            <h1 class=\"text-white mb-16 max-w-[317px] sm:max-w-[550px] md:max-w-none c-title--88 c-title--88-advance c-title\">\n                  <span>Complete coverage, no suprises &#8211; our Service Agreement<\/span>\n                <\/h1>\n                            <div class=\"text-black-300 max-w-[475px] hero-logo__text text-16 sm:text-17 md:text-19\">\n                Proactive, ongoing support that keeps your site secure, fast, and fully operational. Rest assured your website is monitored, maintained, and always running smoothly, so you can focus on your business instead of troubleshooting.\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"relative z-30 md:col-span-11 lg:col-span-11 \">\n          \n                    <div class=\"mb-[-164px] sm:mb-[-277px] md:mb-[-123px] md:pt-[55px] flex justify-center md:justify-end\">\n            <noscript><img decoding=\"async\" width=\"696\" height=\"529\" src=\"https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2.png\" class=\"max-w-[300px] md:max-w-full\" alt srcset=\"https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2.png 696w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-300x228.png 300w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-480x365.png 480w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-500x380.png 500w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-360x274.png 360w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-188x143.png 188w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-80x61.png 80w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-120x91.png 120w\" sizes=\"(max-width: 696px) 100vw, 696px\"><\/noscript><img decoding=\"async\" width=\"696\" height=\"529\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20696%20529%22%3E%3C%2Fsvg%3E\" class=\"max-w-[300px] md:max-w-full lazyload\" alt srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20696%20529%22%3E%3C%2Fsvg%3E 696w\" sizes=\"auto, (max-width: 696px) 100vw, 696px\" data-srcset=\"https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2.png 696w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-300x228.png 300w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-480x365.png 480w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-500x380.png 500w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-360x274.png 360w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-188x143.png 188w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-80x61.png 80w, https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2-120x91.png 120w\" data-src=\"https:\/\/what.digital\/wp-content\/uploads\/2025\/08\/illustration-group-2.png\" loading=\"lazy\">          <\/div>\n                  <\/div>\n      <\/div>\n\n      <div class=\"relative z-20\">\n        <div class=\"orange-bg-top\"><\/div>\n                <div class=\"c-cut-right-bottom-corner pb-[225px] sm:pb-[245px] bg-brand pt-[210px] sm:pt-[320px] md:pt-18\">\n\n                      <h3 class=\" c-title c-title--small c-title--small-dark\">\n              <span>Summary<\/span>\n            <\/h3>\n                                <h1 class=\"relative z-20 mb-5 sm:mb-9 c-title\">\n              Major Benefits            <\/h1>\n          \n        <\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\n\n  <div class=\"l-wrap mt-[-215px] sm:mt-[-230px] l-wrap--with-sidebar\">\n    <div class=\"max-w-[1319px]\">\n              <div class=\"relative z-30 js-hero-screenshot-wrapper\">\n          <div class=\"swiper js-hero-screenshot \">\n            <div class=\"swiper-wrapper\">\n                              <div class=\"col-span-1 swiper-slide px-6 bg-black-800 list-border !h-auto\">\n                  <div class=\"pb-18 sm:pb-12 pt-12\">\n                                          <div class=\"mt-[-20px] mb-4 grid-boxes-dark__number leading-1 text-black-800\">\n                        01                      <\/div>\n\n                                        <h4 class=\"mb-3 font-sans font-medium text-white text-19\">Fast response times<\/h4>\n                    <div class=\"text-gray-300\">\n                      <p><span style=\"font-weight: 400;\">Faster response times if something unexpected happens.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"col-span-1 swiper-slide px-6 bg-black-800 list-border !h-auto\">\n                  <div class=\"pb-18 sm:pb-12 pt-12\">\n                                          <div class=\"mt-[-20px] mb-4 grid-boxes-dark__number leading-1 text-black-800\">\n                        02                      <\/div>\n\n                                        <h4 class=\"mb-3 font-sans font-medium text-white text-19\">Continuous monitoring<\/h4>\n                    <div class=\"text-gray-300\">\n                      <p><span style=\"font-weight: 400;\">Prevents problems before they happen with regular checks and maintenance.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"col-span-1 swiper-slide px-6 bg-black-800 list-border !h-auto\">\n                  <div class=\"pb-18 sm:pb-12 pt-12\">\n                                          <div class=\"mt-[-20px] mb-4 grid-boxes-dark__number leading-1 text-black-800\">\n                        03                      <\/div>\n\n                                        <h4 class=\"mb-3 font-sans font-medium text-white text-19\">Peace of mind<\/h4>\n                    <div class=\"text-gray-300\">\n                      <p>Knowing your site is looked after.<\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                              <div class=\"col-span-1 swiper-slide px-6 bg-black-800 list-border !h-auto\">\n                  <div class=\"pb-18 sm:pb-12 pt-12\">\n                                          <div class=\"mt-[-20px] mb-4 grid-boxes-dark__number leading-1 text-black-800\">\n                        04                      <\/div>\n\n                                        <h4 class=\"mb-3 font-sans font-medium text-white text-19\">No surprises<\/h4>\n                    <div class=\"text-gray-300\">\n                      <p><span style=\"font-weight: 400;\">No surprise bills for quick fixes, with support hours already included in the standard plan.<\/span><\/p>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                          <\/div>\n            <div class=\"swiper-pagination\"><\/div>\n            <div class=\"swiper-button-next\"><\/div>\n            <div class=\"swiper-button-prev\"><\/div>\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n\n<\/div>\n\n\n      <div id=\"block_c6b62a328e365d709bc0c67e7c978467\" class=\"block-slider-with-content alignfull overflow-hidden relative pb-8 pt-7 sm:pt-15 lg:pt-26 mb-4 sm:mb-0 pb-12 sm:pb-25 l-block\">\n  \n  \n  \n  <div class=\"slider-with-content-shadow\"><\/div>\n  <div class=\" md:pl-10 l-wrap xxl:pl-10 relative z-30\">\n\n    <div class=\"gap-3 sm:grid sm:grid-cols-24\">\n      <div class=\"relative z-20 mb-10 bg-white sm:col-span-11 md:pr-13 sm:mb-0\">\n        <div class=\"absolute left-[-100vw] top-0 w-screen h-full bg-white\"><\/div>\n\n        <div class=\"mb-8 md:mb-28\">\n                      <h3 class=\"c-title c-title--small\">\n              <span>service items<\/span>\n            <\/h3>\n          \n                      <h2 class=\"c-title\">\n              <span>what. is included<\/span>\n            <\/h2>\n          \n                  <\/div>\n\n                  <div class=\"mr-5 sm:mr-0 md:max-w-[586px] xs:max-w-none relative\">\n            <noscript><img decoding=\"async\" width=\"586\" height=\"513\" src=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/06\/working-together-586x513.jpg\" class=\"relative z-20\" alt srcset=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/06\/working-together-586x513.jpg 586w, https:\/\/what.digital\/wp-content\/uploads\/2022\/06\/working-together-1172x1026.jpg 1172w\" sizes=\"(max-width: 586px) 100vw, 586px\"><\/noscript><img decoding=\"async\" width=\"586\" height=\"513\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20586%20513%22%3E%3C%2Fsvg%3E\" class=\"relative z-20 lazyload\" alt srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20586%20513%22%3E%3C%2Fsvg%3E 586w\" sizes=\"auto, (max-width: 586px) 100vw, 586px\" data-srcset=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/06\/working-together-586x513.jpg 586w, https:\/\/what.digital\/wp-content\/uploads\/2022\/06\/working-together-1172x1026.jpg 1172w\" data-src=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/06\/working-together-586x513.jpg\" loading=\"lazy\">\n            <div class=\"absolute z-10 w-full h-full bg-black left-4 top-4 opacity-5\"><\/div>\n          <\/div>\n              <\/div>\n\n      <div class=\"relative sm:col-span-13 sm:ml-6\">\n        \n                  <div class=\"mb-4 js-slider-with-content-wrapper sm:mb-9\">\n\n            <div class=\"swiper overflow-hidden sm:overflow-visible relative js-slider-with-content !pb-8 sm:!pb-14\">\n              <div class=\"relative swiper-wrapper\">\n\n                                  <div class=\"swiper-slide\">\n                    <div class=\"sm:max-w-[312px]\">\n                      <div class=\"text-16 font-medium text-black-900 mb-[6px]\">\n                        Support                      <\/div>\n\n                      <p><b>Knowledge support<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We know your site inside out, so we fix things faster, keep things consistent, and never waste time going over old ground, ensuring continuity as your site evolves.<\/span><\/p>\n<p><b>Support hours<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Support time for quick fixes, content updates or small tweaks &#8211; no extra costs, no surprise bills. Yearly hours for standard plan, monthly hours for platinum plan.<\/span><\/p>\n<p><b>Server monitoring<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We constantly check your site\u2019s health behind the scenes, fixing issues before they slow down your site or frustrate your users.<\/span><\/p>\n<p>&nbsp;<\/p>\n                    <\/div>\n\n                  <\/div>\n                                  <div class=\"swiper-slide\">\n                    <div class=\"sm:max-w-[312px]\">\n                      <div class=\"text-16 font-medium text-black-900 mb-[6px]\">\n                        Response time                      <\/div>\n\n                      <p><b>Normal severity<\/b><\/p>\n<p><span style=\"font-weight: 400;\">For non-urgent issues like minor bugs or updates, we start within a set time so you&#8217;re not left waiting.<\/span><\/p>\n<p><b>Critical severity<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If your site is down or a key feature breaks, we start fixing it immediately to avoid lost sales or damage.<\/span><\/p>\n<p><b>Emergency support<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Urgent issues don\u2019t wait for office hours \u2013 we\u2019re available anytime, with lower costs for support plan clients. Our response times out of hours are best effort, with extended support available upon request.<\/span><\/p>\n<p>&nbsp;<\/p>\n                    <\/div>\n\n                  <\/div>\n                                  <div class=\"swiper-slide\">\n                    <div class=\"sm:max-w-[312px]\">\n                      <div class=\"text-16 font-medium text-black-900 mb-[6px]\">\n                        Security                      <\/div>\n\n                      <p><b>Real-time scans and alerts<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If we see a potential security issue, we start fixing it right away &#8211; often before you even notice.<\/span><\/p>\n<p><b>Automated daily backups&nbsp;<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Your site is backed up every day and stored in two locations &#8211; so if anything goes wrong, we can restore it quickly and keep your data safe.<\/span><\/p>\n<p><b>Cloudflare protection (CDN and DDOS protection)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Your site loads faster and stays safer with smart protection that blocks threats and shields you from harmful traffic. <\/span><span style=\"font-weight: 400;\">For Platinum plans, we add even stronger defences against attacks and downtime.<\/span><\/p>\n<p>&nbsp;<\/p>\n                    <\/div>\n\n                  <\/div>\n                                  <div class=\"swiper-slide\">\n                    <div class=\"sm:max-w-[312px]\">\n                      <div class=\"text-16 font-medium text-black-900 mb-[6px]\">\n                        Updates and reporting                      <\/div>\n\n                      <p><b>Point releases<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We regularly update your site to block security threats, keeping your business safe without you lifting a finger.<\/span><\/p>\n<p><b>Monthly server updates<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We apply the latest system updates to keep your site secure and running smoothly, without any disruption to you.<\/span><\/p>\n<p><b>Monthly reports<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Clear monthly reports provide system health updates, ensuring full transparency and proactive opportunity tracking to help improve your site every month.<\/span><\/p>\n                    <\/div>\n\n                  <\/div>\n                \n                <div class=\"absolute right-0 top-0 w-[211px] h-full bg-extinction-slider\"><\/div>\n              <\/div>\n              <div class=\"swiper-pagination\">\n                <div class=\"swiper-pagination-bullets\"><\/div>\n                <div class=\"swiper-button-next swiper-button-ignore-state\"><\/div>\n                <div class=\"swiper-button-prev swiper-button-ignore-state\"><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        \n        \n      <\/div>\n    <\/div>\n\n  <\/div>\n\n  <noscript><img decoding=\"async\" class=\"absolute bottom-7 sm:bottom-15 left-[48vw] lg:left-[44vw] xxl:left-[49vw] w-[997px] hidden md:block z-10\" src=\"https:\/\/what.digital\/wp-content\/themes\/what\/assets\/img\/layout\/slider-with-content-bg.svg\" alt=\"orange_blaetter\" width=\"997\" height=\"250\"><\/noscript><img decoding=\"async\" class=\"absolute bottom-7 sm:bottom-15 left-[48vw] lg:left-[44vw] xxl:left-[49vw] w-[997px] hidden md:block z-10 lazyload\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20997%20250%22%3E%3C%2Fsvg%3E\" alt=\"orange_blaetter\" width=\"997\" height=\"250\" data-src=\"https:\/\/what.digital\/wp-content\/themes\/what\/assets\/img\/layout\/slider-with-content-bg.svg\" loading=\"lazy\">\n\n<\/div>\n\n\n      <div id=\"block_c548191e3ece7197cb96315a56d2bc7c\" class=\"block-quote-person-img alignfull overflow-hidden default-block-spacing  l-block\">\n  \n    \n      <div class=\"relative mb-20 bg-white md:pt-15\">\n      <div class=\"l-wrap\">\n        <div class=\"relative\">\n          <div class=\"absolute bottom-[-34px] md:bottom-[-64px] lg:bottom-[-74px] xl:bottom-[-84px] left-0 gray-image\"><\/div>\n          <div class=\"gap-5 md:grid grid-cols-24\">\n            <div class=\"col-span-10\">\n              <div class=\"flex items-end h-full md:justify-start sm:ml-20 md:ml-0\">\n                <div class=\"relative z-10 \">\n                                                      <div class=\"max-w-[21.25rem] md:max-w-[31.25rem]\">\n                    <noscript><img decoding=\"async\" width=\"1500\" height=\"1500\" src=\"https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1.png\" class alt srcset=\"https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1.png 1500w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-1440x1440.png 1440w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-960x960.png 960w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-720x720.png 720w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-480x480.png 480w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-150x150.png 150w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-300x300.png 300w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-768x768.png 768w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-1024x1024.png 1024w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-270x270.png 270w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-540x540.png 540w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-500x500.png 500w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-360x360.png 360w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-188x188.png 188w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-80x80.png 80w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-120x120.png 120w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-160x160.png 160w\" sizes=\"(max-width: 1500px) 100vw, 1500px\"><\/noscript><img decoding=\"async\" width=\"1500\" height=\"1500\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201500%201500%22%3E%3C%2Fsvg%3E\" class=\" lazyload\" alt srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201500%201500%22%3E%3C%2Fsvg%3E 1500w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" data-srcset=\"https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1.png 1500w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-1440x1440.png 1440w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-960x960.png 960w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-720x720.png 720w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-480x480.png 480w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-150x150.png 150w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-300x300.png 300w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-768x768.png 768w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-1024x1024.png 1024w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-270x270.png 270w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-540x540.png 540w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-500x500.png 500w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-360x360.png 360w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-188x188.png 188w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-80x80.png 80w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-120x120.png 120w, https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1-160x160.png 160w\" data-src=\"https:\/\/what.digital\/wp-content\/uploads\/2024\/06\/what-Janick-1.png\" loading=\"lazy\">  \n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n            <div class=\"relative z-10 col-span-14 md:flex md:items-end\">\n              <div class=\"mt-[-10px] md:mt-0 md:ml-[4px] \">\n                                                <div class=\"relative sm:ml-20 sm:mr-20 md:mr-0 md:ml-0 z-20 pb-8 xl:pb-14 pl-10 pr-10 xs:pl-15 lg:pl-[50px] xl:pl-[70px] xs:pr-15 lg:pr-25 xl:pr-[131px] text-gray-300 pt-8 xl:pt-[60px] quote text-17 lg:text-19 bg-black-800\">\n                  <div class=\"leading-1.4 mb-8\">\n                    <p>With our Website Service Agreement, we offer clients something that is hard to find elsewhere: Complete peace of mind.<\/p>\n                  <\/div>\n                                    <div class=\"ml-7\">\n                    <div class=\"font-bold font-line\">\n                                              <a href=\"https:\/\/what.digital\/team\/janick-luechinger\/\" class=\"hover:no-underline\">\n                                                Janick L\u00fcchinger                                              <\/a>\n                                          <\/div>\n                    <div>Head of Support<\/div>\n                  <\/div>\n                                    <div class=\"hidden md:block absolute top-0 left-[-45px]\">\n                    <svg width=\"46\" height=\"46\" viewBox=\"0 0 46 46\" fill=\"none\">\n                      <path d=\"M0 0L46 46V0H0Z\" fill=\"#1E1E1E\" \/>\n                    <\/svg>\n                  <\/div>\n                  <div class=\"md:hidden absolute top-[-26px] left-0\">\n                    <svg width=\"26\" height=\"26\" viewBox=\"0 0 26 26\" fill=\"none\">\n                      <path d=\"M0 26L26 0V26H0Z\" fill=\"#1E1E1E\" \/>\n                    <\/svg>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  \n<style>#block_c548191e3ece7197cb96315a56d2bc7c { margin-top: -40px;  } @media (min-width: 768px) { #block_c548191e3ece7197cb96315a56d2bc7c { margin-top: -60px;  }} @media (min-width: 992px) { #block_c548191e3ece7197cb96315a56d2bc7c { margin-top: -80px;  }} @media (min-width: 1200px) { #block_c548191e3ece7197cb96315a56d2bc7c { margin-top: -90px;  }} @media (min-width: 1500px) { #block_c548191e3ece7197cb96315a56d2bc7c { margin-top: -100px;  }} <\/style><\/div>\n\n\n      <div id=\"block_475d54ec94ef964523bd66bbf2fa2403\" class=\"block-content-image alignfull pb-0 pt-8 sm:py-15 md:pt-38 md:pb-20 overflow-hidden l-block\">\n  \n  \n  <div class=\"l-wrap\">\n    <div class=\"grid grid-cols-12 gap-8 md:gap-10\">\n      <div class=\"col-span-12 sm:col-span-6 lg:col-span-5  \">\n        <div class=\"md:max-w-[527px] \">\n                      <h3 class=\" c-title c-title--small\">\n              <span>managed hosting<\/span>\n          <\/h3>\n                                <h2 class=\" c-title\">\n              what. is special            <\/h2>\n                    <div class=\"mb-6 sm:hidden\">\n            <div class=\"relative inline-block \">\n                              <noscript><img decoding=\"async\" width=\"1440\" height=\"960\" src=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1440x960.jpg\" class=\"relative z-20\" alt srcset=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1440x960.jpg 1440w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-960x640.jpg 960w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-720x480.jpg 720w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-480x320.jpg 480w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-500x333.jpg 500w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-300x200.jpg 300w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-768x512.jpg 768w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1024x683.jpg 1024w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1536x1024.jpg 1536w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-2048x1365.jpg 2048w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-360x240.jpg 360w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-188x125.jpg 188w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-80x53.jpg 80w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-120x80.jpg 120w\" sizes=\"(max-width: 1440px) 100vw, 1440px\"><\/noscript><img decoding=\"async\" width=\"1440\" height=\"960\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201440%20960%22%3E%3C%2Fsvg%3E\" class=\"relative z-20 lazyload\" alt srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201440%20960%22%3E%3C%2Fsvg%3E 1440w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" data-srcset=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1440x960.jpg 1440w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-960x640.jpg 960w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-720x480.jpg 720w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-480x320.jpg 480w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-500x333.jpg 500w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-300x200.jpg 300w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-768x512.jpg 768w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1024x683.jpg 1024w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1536x1024.jpg 1536w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-2048x1365.jpg 2048w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-360x240.jpg 360w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-188x125.jpg 188w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-80x53.jpg 80w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-120x80.jpg 120w\" data-src=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1440x960.jpg\" loading=\"lazy\">              \n                              <div class=\"absolute top-3 sm:top-5 left-3 sm:left-5 bg-[#f2f2f2] h-full w-full z-10\"><\/div>\n                          <\/div>\n                      <\/div>\n          \n\n<p class=\"wp-block-paragraph\">To ensure your site performs, we provide managed hosting on our shared, secure, high-performance Swiss-based server. This ensures fast load times, optimal uptime, and reliable performance for your website, without you needing to worry about technical maintenance or server management. We take care of the system and ensure it runs smoothly.<\/p>\n\n\n        <\/div>\n      <\/div>\n\n      <div class=\"hidden col-span-12  sm:block sm:col-span-6 lg:col-span-7 text-left  sm:order-2 md:text-right\">\n        <div class=\"relative inline-block \">\n                      <noscript><img decoding=\"async\" width=\"1440\" height=\"960\" src=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1440x960.jpg\" class=\"relative z-20\" alt srcset=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1440x960.jpg 1440w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-960x640.jpg 960w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-720x480.jpg 720w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-480x320.jpg 480w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-500x333.jpg 500w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-300x200.jpg 300w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-768x512.jpg 768w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1024x683.jpg 1024w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1536x1024.jpg 1536w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-2048x1365.jpg 2048w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-360x240.jpg 360w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-188x125.jpg 188w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-80x53.jpg 80w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-120x80.jpg 120w\" sizes=\"(max-width: 1440px) 100vw, 1440px\"><\/noscript><img decoding=\"async\" width=\"1440\" height=\"960\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201440%20960%22%3E%3C%2Fsvg%3E\" class=\"relative z-20 lazyload\" alt srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%201440%20960%22%3E%3C%2Fsvg%3E 1440w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" data-srcset=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1440x960.jpg 1440w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-960x640.jpg 960w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-720x480.jpg 720w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-480x320.jpg 480w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-500x333.jpg 500w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-300x200.jpg 300w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-768x512.jpg 768w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1024x683.jpg 1024w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1536x1024.jpg 1536w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-2048x1365.jpg 2048w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-360x240.jpg 360w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-188x125.jpg 188w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-80x53.jpg 80w, https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-120x80.jpg 120w\" data-src=\"https:\/\/what.digital\/wp-content\/uploads\/2022\/04\/about-us-1440x960.jpg\" loading=\"lazy\">          \n                      <div class=\"absolute top-3 sm:top-5 left-3 sm:left-5 bg-[#f2f2f2] h-full w-full z-10\"><\/div>\n                  <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n\n<\/div>\n\n\n      <div id=\"block_8a785d212a970a8619ee004ccfee14a5\" class=\"block-faq-accordion relative pt-10 pb-10 md:pt-20 md:pb-15 lg:pt-25 lg:pb-15 alignfull l-block hidden\">\n  \n  \n\n<div class=\"l-wrap\">\n  <div class=\"gap-6 sm:gap-8 sm:grid sm:grid-cols-12 md:gap-15 lg:gap-10 lg:grid-cols-24\">\n    <div class=\"relative col-span-5 lg:col-span-10\">\n          <div class=\"max-w-[547px]\">\n                    <h2 class=\" c-title c-title--small text-brand\">\n              <span>scope<\/span>\n            <\/h2>\n          \n                      <h3 class=\"c-title\">\n              what. our SA includes            <\/h3>\n          \n          <div class=\"text-20 md:text-24 mb-9 sm:mb-0 lg:mt-10 text-black-200 leading-1.5 enable-typography-styles link-inside-black\">\n            <p><a href=\"https:\/\/what.digital\/contact-us\/\"><span style=\"font-weight: 400;\">Get in touch<\/span><\/a><span style=\"font-weight: 400;\"> to find out more about our Service Agreement and how it can support your needs.<\/span><\/p>\n          <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"col-span-7 lg:col-span-14\">\n    <div class>\n              <div class=\"c-faq-accordion\">\n          \n                          <div class=\"c-faq-accordion__el c-faq-accordion__el--active\">\n                <h1 class=\"c-faq-accordion__subtitle c-faq-accordion__subtitle--active\">\n                  <a href=\"#\">\n                    <span class=\"font-sans font-medium\" itemprop=\"name\">\n                      Standard tier                    <\/span>\n\n                    <span class=\"c-faq-accordion__plus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 9.5L12 16.5L5 9.5\" stroke=\"#0F1620\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                    <span class=\"c-faq-accordion__minus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 15.5L12 8.5L5 15.5\" stroke=\"#FFB831\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                  <\/a>\n                <\/h1>\n\n                <div class=\"c-faq-accordion__text c-faq-accordion__text--active\">\n                  <div itemprop=\"text\">\n                    <ul>\n<li data-start=\"123\" data-end=\"181\">\n<p data-start=\"125\" data-end=\"181\">Response times &#8211; Normal severity: Start within 4 hours<\/p>\n<\/li>\n<li data-start=\"182\" data-end=\"242\">\n<p data-start=\"184\" data-end=\"242\">Response times &#8211; Critical severity: Start within 2 hours<\/p>\n<\/li>\n<li data-start=\"243\" data-end=\"322\">\n<p data-start=\"245\" data-end=\"322\">Out of hours emergency support: Available at 1.5x hourly rate and surcharge<\/p>\n<\/li>\n<li data-start=\"323\" data-end=\"382\">\n<p data-start=\"325\" data-end=\"382\">Regular security updates and patches (&#8216;point releases&#8217;)<\/p>\n<\/li>\n<li data-start=\"383\" data-end=\"427\">\n<p data-start=\"385\" data-end=\"427\">Real-time vulnerability scans and alerts<\/p>\n<\/li>\n<li data-start=\"428\" data-end=\"455\">\n<p data-start=\"430\" data-end=\"455\">Automated daily backups<\/p>\n<\/li>\n<li data-start=\"456\" data-end=\"485\">\n<p data-start=\"458\" data-end=\"485\">Regular server monitoring<\/p>\n<\/li>\n<li data-start=\"486\" data-end=\"512\">\n<p data-start=\"488\" data-end=\"512\">Monthly server updates<\/p>\n<\/li>\n<li data-start=\"513\" data-end=\"532\">\n<p data-start=\"515\" data-end=\"532\">Monthly reports<\/p>\n<\/li>\n<li data-start=\"533\" data-end=\"565\">\n<p data-start=\"535\" data-end=\"565\">Knowledge support continuity<\/p>\n<\/li>\n<li data-start=\"566\" data-end=\"624\">\n<p data-start=\"568\" data-end=\"624\">Cloudflare protection (CDN and DDOS protection): Basic<\/p>\n<\/li>\n<\/ul>\n                  <\/div>\n                <\/div>\n              <\/div>\n            \n          \n                          <div class=\"c-faq-accordion__el \">\n                <h1 class=\"c-faq-accordion__subtitle\">\n                  <a href=\"#\">\n                    <span class=\"font-sans font-medium\" itemprop=\"name\">\n                      Platinum tier                    <\/span>\n\n                    <span class=\"c-faq-accordion__plus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 9.5L12 16.5L5 9.5\" stroke=\"#0F1620\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                    <span class=\"c-faq-accordion__minus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 15.5L12 8.5L5 15.5\" stroke=\"#FFB831\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                  <\/a>\n                <\/h1>\n\n                <div class=\"c-faq-accordion__text\" style=\"display: none;\">\n                  <div itemprop=\"text\">\n                    <ul>\n<li data-start=\"659\" data-end=\"685\">\n<p data-start=\"661\" data-end=\"685\">Support hours: 4 hours<\/p>\n<\/li>\n<li data-start=\"686\" data-end=\"744\">\n<p data-start=\"688\" data-end=\"744\">Response times &#8211; Normal severity: Start within 2 hours<\/p>\n<\/li>\n<li data-start=\"745\" data-end=\"804\">\n<p data-start=\"747\" data-end=\"804\">Response times &#8211; Critical severity: Start within 1 hour<\/p>\n<\/li>\n<li data-start=\"805\" data-end=\"849\">\n<p data-start=\"807\" data-end=\"849\">Out of hours emergency support: Included<\/p>\n<\/li>\n<li data-start=\"850\" data-end=\"909\">\n<p data-start=\"852\" data-end=\"909\">Regular security updates and patches (&#8216;point releases&#8217;)<\/p>\n<\/li>\n<li data-start=\"910\" data-end=\"954\">\n<p data-start=\"912\" data-end=\"954\">Real-time vulnerability scans and alerts<\/p>\n<\/li>\n<li data-start=\"955\" data-end=\"982\">\n<p data-start=\"957\" data-end=\"982\">Automated daily backups<\/p>\n<\/li>\n<li data-start=\"983\" data-end=\"1012\">\n<p data-start=\"985\" data-end=\"1012\">Regular server monitoring<\/p>\n<\/li>\n<li data-start=\"1013\" data-end=\"1039\">\n<p data-start=\"1015\" data-end=\"1039\">Monthly server updates<\/p>\n<\/li>\n<li data-start=\"1040\" data-end=\"1059\">\n<p data-start=\"1042\" data-end=\"1059\">Monthly reports<\/p>\n<\/li>\n<li data-start=\"1060\" data-end=\"1092\">\n<p data-start=\"1062\" data-end=\"1092\">Knowledge support continuity<\/p>\n<\/li>\n<li data-start=\"1093\" data-end=\"1153\">\n<p data-start=\"1095\" data-end=\"1153\">Cloudflare protection (CDN and DDOS protection): Premium<\/p>\n<\/li>\n<\/ul>\n                  <\/div>\n                <\/div>\n              <\/div>\n            \n                  <\/div>\n          <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<\/div>\n\n\n      <div id=\"block_6bb93e609cd890b1b6fa47660f04d5ee\" class=\"block-faq-accordion default-block-spacing alignfull l-block\">\n  \n  \n  <div class=\"l-wrap max-w-[952px]\">\n    <div class=\"text-center sm:mb-16\">\n      \n              <h2 class=\"c-title\">\n          FAQs        <\/h2>\n      \n      <div class>\n              <\/div>\n    <\/div>\n\n    <div class>\n              <div class=\"c-faq-accordion\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n          \n                          <div class=\"c-faq-accordion__el c-faq-accordion__el--active\" itemtype=\"https:\/\/schema.org\/Question\" itemscope itemprop=\"mainEntity\">\n                <h3 class=\"c-faq-accordion__subtitle c-faq-accordion__subtitle--active\">\n                  <a href=\"#\">\n                    <span class=\"font-sans font-medium\" itemprop=\"name\">\n                      Do I really need a Service Agreement?                    <\/span>\n\n                    <span class=\"c-faq-accordion__plus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 9.5L12 16.5L5 9.5\" stroke=\"#0F1620\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                    <span class=\"c-faq-accordion__minus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 15.5L12 8.5L5 15.5\" stroke=\"#FFB831\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                  <\/a>\n                <\/h3>\n\n                <div class=\"c-faq-accordion__text c-faq-accordion__text--active\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\">\n                  <div itemprop=\"text\">\n                    <p><span style=\"font-weight: 400;\">If your website is important to your business, then yes. The Service Agreement ensures your site stays secure, fast, and supported without surprises and minimal downtime. It&#8217;s the difference between reacting to problems and preventing them.<\/span><\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            \n          \n                          <div class=\"c-faq-accordion__el \" itemtype=\"https:\/\/schema.org\/Question\" itemscope itemprop=\"mainEntity\">\n                <h3 class=\"c-faq-accordion__subtitle\">\n                  <a href=\"#\">\n                    <span class=\"font-sans font-medium\" itemprop=\"name\">\n                      What\u2019s included in the support hours?                    <\/span>\n\n                    <span class=\"c-faq-accordion__plus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 9.5L12 16.5L5 9.5\" stroke=\"#0F1620\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                    <span class=\"c-faq-accordion__minus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 15.5L12 8.5L5 15.5\" stroke=\"#FFB831\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                  <\/a>\n                <\/h3>\n\n                <div class=\"c-faq-accordion__text\" style=\"display: none;\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\">\n                  <div itemprop=\"text\">\n                    <p><span style=\"font-weight: 400;\">Support hours cover small fixes, updates, and content changes. This could include adjusting layouts, fixing bugs, uploading new media, or answering technical questions. No extra billing, just ongoing care.<\/span><\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            \n          \n                          <div class=\"c-faq-accordion__el \" itemtype=\"https:\/\/schema.org\/Question\" itemscope itemprop=\"mainEntity\">\n                <h3 class=\"c-faq-accordion__subtitle\">\n                  <a href=\"#\">\n                    <span class=\"font-sans font-medium\" itemprop=\"name\">\n                      Is the Service Agreement available without your hosting?                    <\/span>\n\n                    <span class=\"c-faq-accordion__plus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 9.5L12 16.5L5 9.5\" stroke=\"#0F1620\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                    <span class=\"c-faq-accordion__minus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 15.5L12 8.5L5 15.5\" stroke=\"#FFB831\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                  <\/a>\n                <\/h3>\n\n                <div class=\"c-faq-accordion__text\" style=\"display: none;\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\">\n                  <div itemprop=\"text\">\n                    <p><span style=\"font-weight: 400;\">Yes. Usually, the Service Agreement is offered in combination with our managed hosting in Switzerland. This allows us to control the environment, ensure performance, and deliver reliable support. However, in some cases our clients already have a functional hosting solution, in which case we can work using this existing setup.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> Please <a href=\"https:\/\/what.digital\/contact-us\/\">reach out to us<\/a> to discuss your particular setup.<\/span><\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            \n          \n                          <div class=\"c-faq-accordion__el \" itemtype=\"https:\/\/schema.org\/Question\" itemscope itemprop=\"mainEntity\">\n                <h3 class=\"c-faq-accordion__subtitle\">\n                  <a href=\"#\">\n                    <span class=\"font-sans font-medium\" itemprop=\"name\">\n                      Do I get regular updates on my website\u2019s performance?                    <\/span>\n\n                    <span class=\"c-faq-accordion__plus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 9.5L12 16.5L5 9.5\" stroke=\"#0F1620\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                    <span class=\"c-faq-accordion__minus\">\n                      <svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\">\n                        <path d=\"M19 15.5L12 8.5L5 15.5\" stroke=\"#FFB831\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                      <\/svg>\n                    <\/span>\n                  <\/a>\n                <\/h3>\n\n                <div class=\"c-faq-accordion__text\" style=\"display: none;\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\">\n                  <div itemprop=\"text\">\n                    <p><span style=\"font-weight: 400;\">Yes. We send monthly reports that include system health and opportunities for improvement, so you always know how your site is doing.<\/span><\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            \n                  <\/div>\n          <\/div>\n  <\/div>\n\n\n\n\n<\/div>\n\n\n      <div id=\"block_636ed8cd7404feec8be1bd8b96e636d8\" class=\"default-block-spacing text-center  l-block\">\n  \n  \n                  <a href=\"https:\/\/form.typeform.com\/to\/aGRI7whD#sent_by=website\" class=\"c-btn c-btn-- mx-2\">\n        Request a service agreement      <\/a>\n                <a href=\"tel: 004144586 44 21\" class=\"c-btn c-btn-- mx-2\">\n        Rather talk? call us      <\/a>\n      \n<\/div>\n\n\n      <div id=\"block_a32cd8dde8cb1e0d41f230df6f764e4b\" class=\"block-what-we-do alignfull relative pt-8 pb-8 md:pt-15 md:pb-15 overflow-hidden   l-block\">\n  \n    <div class=\"relative z-10 l-wrap\">\n    <div class=\"relative w-full h-[296px] z-20 -mb-27 md:hidden\">\n          <\/div>\n\n    <div class=\"pt-40 md:pt-20 pb-10 md:pb-30 h-full md:pr-[418px] xl:pr-0 xl:max-w-[1198px] relative min-h-[781px] \">\n      <div class=\"absolute top-0 left-0 z-10 w-full h-full bg-black-800 what-we-do__bg-content\"><\/div>\n      <div class=\"w-screen bg-black-800 h-full absolute top-0 left-[-100vw] z-10\"><\/div>\n      <div class=\"w-screen bg-black-800 h-full absolute top-0 right-[-100vw] z-10 md:hidden\"><\/div>\n\n      \n      <div class=\"md:flex\" data-selected-term=\"crypto\">\n        <div class=\"max-w-[870px] relative z-20\">\n          <div class=\"mb-5 md:mb-18\">\n                          <h3 class=\" c-title c-title--small\">\n                <span>Our services<\/span>\n              <\/h3>\n                                      <h2 class=\"relative text-white c-title\">\n                Take your business to the next level with web development and design from what.              <\/h2>\n                      <\/div>\n\n          <ul class=\"mb-8 what-we-do__cat md:mb-17\">\n                          <li class>\n                <a class=\"mixitup-btn whitespace-nowrap\" data-filter=\".crypto\">Crypto<\/a>\n              <\/li>\n                          <li class>\n                <a class=\"mixitup-btn whitespace-nowrap\" data-filter=\".go-to-marketing\">Go to marketing<\/a>\n              <\/li>\n                          <li class>\n                <a class=\"mixitup-btn whitespace-nowrap\" data-filter=\".product\">Product<\/a>\n              <\/li>\n                          <li class>\n                <a class=\"mixitup-btn whitespace-nowrap\" data-filter=\".shops\">Shops<\/a>\n              <\/li>\n                          <li class>\n                <a class=\"mixitup-btn whitespace-nowrap\" data-filter=\".websites\">Websites<\/a>\n              <\/li>\n                      <\/ul>\n\n\n          \n                      <div class=\"grid grid-cols-1 gap-5 xs:grid-cols-2 sm:grid-cols-3 md:grid-cols-2 lg:grid-cols-3 what-we-do__list\">\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix shops  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/shop-store-plus-design-agency\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Leading Shopify Plus Design Agency                  <\/a>\n                  <div class=\"text-black-100\">\n                    From hassle-free migration to global expansion, we help you develop and grow your Shopify Plus store.\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix websites  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/frontend-development\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Frontend development                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Responsive and browser-\/ device-compatible web frontend applications with backend integrations.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:6657,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:16711680},&quot;15&quot;:&quot;Arial&quot;}\">Responsive and browser-\/ device-compatible web frontend applications with backend integrations.<\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix crypto  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/community-building\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Community building                  <\/a>\n                  <div class=\"text-black-100\">\n                    Monitoring of the YouTube, Facebook, Twitter, LinkedIn and Instagram social accounts.\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix crypto  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/blockchain-solution\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Blockchain solution                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Building blockchain projects with distributed apps (dapps) and backend integrations on Ethereum others networks.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Building blockchain projects with distributed apps (dapps) and backend integrations on Ethereum others networks.<\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix product  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/ux-ui-design\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    UX &#038; UI Design                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Designing the user experience of the digital product and website. &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Designing the user experience of the digital product and website. <\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix product  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/mvp\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    MVP                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Guiding you through the process from defining the scope of the product, while keeping features minimal so it can released quickly.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Guiding you through the process from defining the scope of the product, while keeping features minimal so it can released quickly.<\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix product  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/lean-brand-development\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Lean brand development                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Creating corporate brand identity by deciding colours, typography and application following the branding guidelines. &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Creating corporate brand identity by deciding colours, typography and application following the branding guidelines. <\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix product  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/prototyping\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Prototyping                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Building clickable prototypes, help testing them with users and start the design approach. &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Building clickable prototypes, help testing them with users and start the design approach. <\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix product  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/product-validation\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Product validation                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Validating your product using a quantive and qualitive step-by-step process.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Validating your product using a quantitive and qualitive step-by-step process.<\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix product  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/digital-project-management\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Digital project management                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Managing digital projects from concept to execution using a SCRUM-based approach. &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Managing digital projects from concept to execution using a SCRUM-based approach. <\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/digital-marketing-audit\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Digital marketing audit                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Assessment of current brand positioning and guidance on future marketing strategies. &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Assessment of current brand positioning and guidance on future marketing strategies. <\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix websites  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/web-analytics-reporting\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Web &#038; analytics reporting                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Powerful web and app analytics including Google Analytics, Tag Manager and Data Studio.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:4609,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;}\">Powerful web and app analytics including Google Analytics, Tag Manager and Data Studio.<\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix websites  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/cms-website-development\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    CMS website development                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Relaunching customised websites that are responsive and aesthetically pleasing. &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Relaunching customised websites that are responsive and aesthetically pleasing. <\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix websites  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/page-speed-optimisation\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Page speed optimisation                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Faster page loading times to improve overall performance of the website.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Faster page loading times to improve overall performance of the website.<\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix websites  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/mobile-app-development\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Mobile app development                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Native app development from product validation to app store launch.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Native app development from product validation to app store launch.<\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix websites  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/web-development\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Web development                  <\/a>\n                  <div class=\"text-black-100\">\n                    <span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Scalable and performant web applications that are user-friendly for your customers. &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\">Scalable and performant web applications that are user-friendly for your customers. <\/span>\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix go-to-marketing  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/google-advertising\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Google Ads                  <\/a>\n                  <div class=\"text-black-100\">\n                    Lean and semi-automated set up and management of paid ads.\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix go-to-marketing  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/linkedin-advertising\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    LinkedIn ads                  <\/a>\n                  <div class=\"text-black-100\">\n                    Effective lead generation campaigns for businesses on the largest professional network.\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix go-to-marketing  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/facebook-instagram-advertising\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Facebook ads                  <\/a>\n                  <div class=\"text-black-100\">\n                    Creative production and performance optimisation to reach prospects on Facebook &amp; Instagram.\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix go-to-marketing  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/marketing-automation\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Marketing automation                  <\/a>\n                  <div class=\"text-black-100\">\n                    Data-driven and rules based automation concepts and implementation.\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix go-to-marketing  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/influencers-and-pr\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    Influencer marketing                  <\/a>\n                  <div class=\"text-black-100\">\n                    Content and campaign collaborations with our known or new influencers, both local and international.\n                  <\/div>\n                <\/div>\n\n              \n                \n                <div class=\"pr-5 md:pr-0 cols mix go-to-marketing  md:max-w-[250px]\">\n                  <a href=\"https:\/\/what.digital\/service\/search-engine-optimisation-seo\/\" class=\"mb-2 font-medium text-white text-16 hover:no-underline\">\n                    SEO &#038; content marketing                  <\/a>\n                  <div class=\"text-black-100\">\n                    Technical and content optimisation for maximum visibility on search engines.\n                  <\/div>\n                <\/div>\n\n                          <\/div>\n          \n\n        <\/div>\n        <div class=\"relative\">\n          <div class=\"hidden md:block absolute top-[8px] lg:left-[50px] xl:left-[157px] h-[296px] sm:h-[400px] md:h-[606px] md:w-[575px] xl:w-[600px] xxl:w-[620px] xxxl:w-[698px] z-30 mx-4 sm:mx-6 md:mx-0 mb-[-115px]\">\n                      <\/div>\n        <\/div>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n<\/div>\n\n<style>.kadence-column16306_c5e7b6-2c > .kt-inside-inner-col,.kadence-column16306_c5e7b6-2c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column16306_c5e7b6-2c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column16306_c5e7b6-2c > 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